Cancellation Policy

/Cancellation Policy
Cancellation Policy2018-08-17T21:47:00+00:00

CANCELLATION POLICY

All prepaid flights purchased directly from Vegas Hot Air Sin City Balloon Rides are fully refundable within (1) year from the date of purchase as long as either no flight has been scheduled, or you cancel your first flight at least 48 hours prior to flight time. All refunds will be issued to the original purchaser in the original purchase method (Credit card purchases will be refunded via the same credit card). No refunds will be issued to no-shows, those that show up intoxicated, or anyone who has forfeited their flight certificate for any reason. No refund will be granted after one (1) year from Sale. Even if the certificate is nonrefundable, as long as it hasn’t been forfeited or used, it can still be used. There are no exceptions to this policy.

NO-SHOW POLICY

A “No-show” is anyone who fails to show up for a flight after scheduling a flight. No-shows have a substantial impact on our business. As a result of no-shows, we either flew an aircraft only partially full, or we didn’t fly at all. Either way, we incurred the same expense to fly whether we were able to fly you or not, therefore a no-show will result in a forfeiture of your flight fee, certificate, voucher or deposit and we will consider our obligation for that flight to be fulfilled. No refund will be possible since we incurred the cost of the flight in your absence. Please make sure to allow sufficient time for arrival at the meeting location and call us if you are running late. If you are using a third-party certificate of any type to pay for your flight, that voucher will be redeemed and considered used and you will not be entitled to a refund from that third-party agency. Should you manage to get a refund from them, we will charge the card you provided us at scheduling for your flight fee. There are no exceptions to this policy under any circumstances.

CANCELLATION POLICY

Cancellations or reservation changes are permitted NO LESS THAN 48 hours prior to the flight date. ALL CANCELLATIONS AND RE-BOOKINGS must be done no less than 48 hours in advance. Please call (702) 468-2426 for changes. If you cancel at least 48 hours prior to your scheduled flight, there is no penalty and you may reschedule. If you cancel with less than the required notice or fail to show up the morning of your flight, we will charge the full amount to the card on file as a cancellation fee, or your flight voucher or prepayment will be considered forfeited. No credit will be given in any way for canceling with less than the required notice or for no-shows.

If you are eligible for a refund, we will process the request within 7-10 business days. If your flight was purchased through any third party, you will have to discuss any refund request with them. We are not able to provide refunds for third parties for any reason.

WEATHER CANCELLATION POLICY

Weather is always a concern and does force cancellations and rescheduling of flights. If it clearly isn’t going to be safe to fly on your date and time, we will notify you as soon as the decision is made before the flight. Please call us to reschedule your flight. If the weather forecast isn’t clear for the next morning, we will place the flight on a weather hold and notify you before the morning’s expected meeting time to confirm, reschedule or cancel the flight.